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Plan Administration Manager

Marsh and McLennan

This is a Contract position in Edgerton, KS posted August 19, 2021.

Mercer is seeking a Plan Administration Manager to develop and lead a team of client account consultants in our Urbandale office.

This role may be performed from another Mercer location or remotely for experienced candidates.

Plan Administration Manager What can you expect?

Work with business, functions and others to execute work and oversee operational work streams and resolve escalated issues as required to ensure timely and strategic delivery Develop and lead a team of client account consultants to adapt to changing strategic direction and/or changing resource allocation needs or developments Apply project and change management best practices, such as Six Sigma and Lean, to identify opportunities for process, tool and organizational improvement Coordinate with shared resources including, but not limited to, training, communication, process, business analysts, and project managers to correspond with project demands and business priorities What is in it for you?

Applying your management skills to meet the evolving needs of our colleagues and clients Opportunity to engage across Mercer businesses to understand and deliver the whole firm World-class training opportunities for personal and career development Competitive pay, generous benefits, employer matching and contribution to 401k Generous paid time off, sick time, volunteer day per year and company paid holidays We will count on you to: Assist leadership to help plan and oversee strategic, operational, and administrative programs, projects, and/or services within the designated functional area of focus Ensure established team goals, objectives, strategic plans, policies, and operating procedures are followed and monitored within team.

Monitor and evaluate programmatic and operational effectiveness of the team, and effect changes required for improvement.

Ensure delivery of KPIs/targets including day to day service levels, customer experience, quality measures and compliance measures Develop, coach and mentor staff to optimize their skills and to support career and performance growth Develop and execute a portfolio of process improvement projects to improve efficiency, quality and productivity What you need to have: 5 – 7 years’ experience in health benefits or voluntary benefits administration Proven record of successful service delivery and continuous improvement Strong analytical, evaluative, problem solving and objective critical thinking skills Ability to effectively communicate with a wide range of individuals at all levels What makes you stand out?

University Degree, e.g.

BA, MA, MBA Lean Six Sigma training or certification Operations management experience in a multi-cultural and multi-site environment Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.

Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries.

Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion.

Through its market-leading businesses including Marsh , Guy Carpenter and Oliver Wyman , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.

For more information, visit https://www.mercer.com/ .

Follow Mercer on Twitter Mercer .

OT2021 This role may not be performed remotely from Colorado.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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