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Operations- Account Representative

Alliance Shippers Inc.

This is a Contract position in Mission, KS posted August 19, 2021.

Alliance Shippers Inc., is one of North America’s largest privately owned providers of global logistics and transportation services. We are currently seeking an Operations- Account Representative to join our team in Mission, KS!

Summary:
This position is the front line for customer service. These team members will work closely with the Sales person to build rapport with the customer and help to maximize the potential of the account. Account Reps oversee the load through the life cycle. This includes helping in the acceptance process, overseeing coverage of the load, involving the Capacity Group when needed, managing the five customer service checks and updating the customer on the shipment’s status. Additionally, the Account Rep works to find solutions for the customer when events arise.

Responsibilities:

  • Owns the operations relationship with the customer. Problem solving for the customer and Alliance Shippers.
  • Load tracking and tracing. Making sure the “5 checks” are complete and EDI 214 shipment status is current and transmitted.
  • Ensure the monies for the loads are correct by confirming proper billable and receivables numbers in MegaTrans. Help protect the Perfect Shipment with the correct information to present the customer with a good invoice.
  • Appointment scheduling, load entry, accessorial input, and load tracking.
  • Move loads through MegaTrans, cradle to grave.
  • Daily reports to customers, including managing the customer website as needed.
Skills & Experience:

  • Strong Customer Service skills
  • Attention to detail
  • Ability to multi-task
  • Proactive mentality
The Benefits:
Alliance Shippers Inc. offers:

  • Medical, Dental, and Vision Insurance, Prescription Drug Coverage
  • Health Care Spending Account
  • Disability and Life insurance
  • 401K Employee Plan
  • Paid Holidays and Vacation
  • Career Advancement Potential

It is the policy of Alliance Shippers Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Alliance Shippers Inc. will provide reasonable accommodations for qualified individuals with disabilities.

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