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Systems Specialist II


This is a Full-time position in Leavenworth, KS posted April 22, 2021.

Description Job Description Job Description Leidos has an immediate need for a Systems Specialist at Ft Leavenworth.

Under minimal supervision provides hardware and applications front-line support to AHLTACHCS end users Interacts with network services, software systems engineering andor applications development to restore service andor identify core problems.

Simulates or recreates user problems to resolve operating difficulties.

Responsible for maintaining acceptable levels of customer satisfaction according to defined policies Works with engineers to resolve Tier 2 and Tier 3 support issues.

Participates in new application rollouts, testing and special projects as needed.

Primary Responsibilities Assist end-users (both local and remote) with questions, problems and requests for CHCSAHLTA supported software and hardware computing platforms in person, via phone, or email Diagnose and resolve problems related to CHCSAHLTA, printers, scanners and other peripherals Provide AHLTACHCS user assistance (trouble tickets, etc.) Convey problems to appropriate individual based on established guidelines and procedures.

Refers more complex problems to senior IT staff or Defense Health Global Service Center (DHAGSC).

Participate in team projects that enhance the quality or efficiency of service support Assist in special AHLTACHCS product-related issues as needed Assist in troubleshooting hardware and application software issues identified by AHLTACHCS users Assist in running CHCS and AHLTA data backups that are required on a regularly scheduled basis Basic Qualifications Requires high school diploma or equivalent and 2
– 4 years of experience.

Must be able to obtain ADP II.

Comptia Security + certification within 6 months of hire External Referral Bonus Ineligible Potential for Telework No Clearance Level Required ADP2 IT2 Travel No Scheduled Weekly Hours 40 Shift Day Requisition Category Professional Job Family Systems Administration Pay Range Leidos is a Fortune 500 Registered information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets.

The company’s 38,000 employees support vital missions for government and commercial customers.

Headquartered in Reston, Va., Leidos reported annual revenues of approximately 11.09 billion for the fiscal year ended January 3, 2020.

For more information, visit .

Pay and benefits are fundamental to any career decision.

That’s why we craft compensation packages that reflect the importance of the work we do for our customers.

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

More details are available here careerspay-benefits .

Leidos will never ask you to provide payment-related information at any part of the employment application process.

And Leidos will communicate with you only through emails that are sent from a email address.

If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to mailto .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.SDL2017

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