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Front Desk Agent

Courtyard Pittsburgh North/Cranberry Woods

This is a Contract position in Kansas City, KS posted August 17, 2021.

About Us: A recipient of the 2015 TripAdvisor Certificate of Excellence, Courtyard Pittsburgh North/Cranberry Woods, is conveniently located in the Cranberry Woods business park.

It’s not just our comfortable rooms that make people want to come stay with us.

It’s our outstanding team of talented professionals.

In order for us to continue that excellence we’ve become know for, we need to hire only he very best.

If you’re looking to be with the best, this is your team.

Description: Are you looking to begin your career in hospitality or looking to get back into the industry?

This is a great place to startAs Front Desk Agent you will be the voice and face of the hotel You will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Pyramid Hotel Groups’ high standards of quality.Full Time and Part Time positions are availableWeekday and weekend shifts availableAM and PM shifts availableThe Front Desk Agent will:Greet customers immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.

Promote Hotel’s marketing programs.

Make appropriate selection of rooms based on guest needs.

Code electronic keys.

Non-verbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

Requires continual standing and movement throughout front office area.Verify and imprint credit cards for authorization using electronic acceptance methods.

Handle cash, make change and balance an assigned house bank.

Accept and record vouchers, travellers checks, and other forms of payment.

Perform accurate, moderately complex arithmetic functions using a calculator.

Post charges to guest rooms and house accounts using the computer.Promptly answer the telephone using positive and clear communication.

Input messages into the computer.

Retrieve messages and communicate the content to the guest.

Retrieve mail, small packages and facsimiles for customers as requested.Close guest accounts at time of check out and ascertain satisfaction.

In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.Field guest complaints, conducting through research to develop the most effective solutions and negotiate results.

Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

Take ownership of guests challenges and follow through to ensure guest satisfaction.

Remain calm and alert especially during emergency situations and heavy hotel activity.

Plan and implement detailed steps by using experienced judgement and discretion.SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITYThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.Ability to stand and move throughout front office and continuously perform essential job functions.Ability to read, listen and communicate effectively in English, both verbally and in writing.Ability to access and accurately input information using a moderately complex computer system.Hearing and visual ability to observe and detect signs of emergency situations.

Requirements: Education:High school diploma preferred.Experience:No prior experience required.

Prior hospitality experience preferred.Benefits available after 90 days to Full Time employees including Medical, Dental, Vision, 401k, Life Insurance, Short Term disability and more

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