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Remote Customer service

Forever Home Care

This is a Full-time position in Coffeyville, KS posted September 3, 2021.

Assist callers with customer billing inquiries • Build trust and rapport with the customer through clear, respectful interaction • Help to resolve customer problems utilizing tools and troubleshooting guides on the first attempt • Determine business offerings that the customer does not currently have and have a value- based conversation bridging into a sales offer to upgrade and add on to their service • Code the sale accurately and completely for the installer • Always strive to ensure First Call Resolution (FCR) and Net Promoter Score (NPS). • Knowledge of Company processes and policies • Understand and implement client S4X quality guidelines Capabilities of Top Performing Service Partner CAN WORK ANYWHERE IN UNITED STATES …

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